Refund Policy
Effective date: August 13, 2026
At Solyra® Pumpkin decor, we want you to be completely satisfied with your "Solar Pumpkin Decor Light." If for any reason you are not, we offer a straightforward return and refund process.
1. 30-Day Return Window
You have 30 calendar days from the date your order was delivered to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase (order number) is required.
2. How to Initiate a Return
To initiate a return, please contact our customer service team at support@solyrapumpkindecor.com. Please include your order number and the reason for your return. Our team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send your item back.
Please do not send your item back without first receiving an RMA number, as this may delay or prevent your refund.
3. Condition of Returned Items
All returned items must be:
- Unused and in their original, resalable condition.
- In their original packaging, including all accessories, manuals, and documentation.
- Returned with the provided RMA number clearly marked on the package.
Items that do not meet these conditions may be subject to a restocking fee or denied a refund.
4. Refund Method and Timeline
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that it may take some additional time for your bank or credit card company to post the refund to your account.
5. Return Shipping Costs
The customer is responsible for all return shipping costs unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
6. Non-Returnable Items
Certain types of items cannot be returned:
- Gift cards.
- Items marked as "final sale" or "clearance."
- Products that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.
7. Damaged or Defective Items
If you receive a damaged or defective "Solar Pumpkin Decor Light," please contact us immediately at support@solyrapumpkindecor.com within 7 days of delivery. Please provide your order number and clear photos of the damage or defect. We will gladly offer you a free replacement or a full refund, including any original shipping costs, once the damage or defect is verified.
8. Exchanges
If you wish to exchange your "Solar Pumpkin Decor Light" for a different product, please follow the return process outlined above to return the original item for a refund, and then place a new order for the desired item. This ensures the quickest and most efficient way to get the product you want.
9. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@solyrapumpkindecor.com.